Zone’s Employee Experience Strategy Director, Lauren Coe, discusses the concept of re-boarding and how the initiative is important for employee retention. Onboarding is a critical Moment that Matters for all organisations. It sets your employees up for success and drives productivity and engagement across the workforce. Research by Brandon Hall…

Zone’s Rianna Mitchell handpicks and shares the five best news stories on digital trends, experiences and technologies… 1. Amazon ranks #1 for customer experience Amazon, the world’s largest e-commerce company, has been voted the leading retailer for customer experience. A survey conducted by Retail Week, interviewing 1,000 UK consumers, asked which retailers deliver the best customer experience…

Zone’s Principal Solution Architect, Adam Jackson, explores technologies and emerging sectors that fall under the umbrella term Web3, including current and potential use cases. Today, I want to explore web3 beyond the Metaverse. Web3 has become a catchall term for a range of technologies (i.e. blockchain, metaverse, crypto, etc). …

Zone’s Florence Buswell handpicks and shares the five best news stories on digital trends, experiences and technologies… Happy Holidays from all of us at Zone! …

Zone’s Rianna Mitchell handpicks and shares the five best news stories on digital trends, experiences and technologies… 1. Holidays get easy, after all easyJet holidays has rolled out a new trade portal, designed with input from travel agent partners. The service enables agents to better assist customers in booking a holiday, such as being able to…

Zone’s Service Designers, Kate Ellis and Caroline McElroy, share their learnings from the Design for Planet Festival 2022 on sustainable design. Today, all design must encourage the world to think more systemically and include underserved voices in how they solve problems. In this way, design can help address the most…

Zone’s Rianna Mitchell handpicks and shares the five best news stories on digital trends, experiences and technologies… 1. JD Sports is ‘King of the Game’ JD Sports transforms its London Oxford Street storefront into a giant gamified arcade machine — bringing its festive ‘King of the Game’ campaign to life. The first UK brand to ever do it…

Zone’s Employee Experience Strategy Director, Lauren Coe, discusses how organisations can authentically embed DEI into their purpose and brand. DEI (Diversity, Equality, Inclusion) is core to your business brand and culture and should be lived through every interaction and experience by every employee, customer, partner, and the society in which…

In this third blog, Harris Drosopoulos, Experience Strategy Lead at Zone, highlights the importance of data and insights for all firms across the customer’s lifecycle. He outlines the five crucial steps firms must take to use data and insights effectively, not only to comply with Consumer Duty outcomes, but also…