What is the value of your employee experience?

  • Lauren Coe, Employee Experience Strategy Director at Zone
  • Tina Rudzinski, Head of People and Culture at Lloyds of London
  • Gina Arangio, Head of Change Management at GSK
  • Sponsorship — ensuring that the C-Suite actively endorses the new mindset; this helps to get employees to buy into the scheme
  • Empathy — use the tools at your disposal, be it research or surveys, to build empathy amongst your workforce
  • Ambition — be crystal clear about what the ambitions of your organisation are, and get the right conversations started
  • Measurement — this can be used to garner feedback; without measurement, it will be difficult to secure funding

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We write about customer experience, employee experience, design, content & technology to share our knowledge with the wider community.

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