We are all imposters — and that’s OK

  • Honesty is key. If you don’t understand something, ask. More times than you think half the people in the room won’t have understood either and you look like the confident one
  • Try to keep it simple and let others speak. Using jargon, talking too much and getting caught on a circular topic are classic things that we all do when we want to feel confident. Rather than speaking for 10 minutes at the start of a presentation, ask your team to introduce themselves just to make you feel like you are in control
  • Be open to different people’s style of working. I have found that diversity in the workplace has massively helped me to find my management and working style. One colleague presents in a very formal way and the other very relaxed, one’s management style is more structured, the other more ad hoc. All have their advantages but it’s best to find your own style and make it work for you

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We write about customer experience, employee experience, design, content & technology to share our knowledge with the wider community.