Friday Five: Say goodbye to checkouts in stores

Two women with drinks in their hands

1. Say goodbye to checkouts in stores

Checkout-free stores surge and are set to reach over 16,000 by 2027 as retailers increase their mobile self-scanning investments, according to RBR’s research. The data revealed that last year, 10,000 additional stores worldwide adopted this service with customers using their smartphones or a handset in store to scan items as they shop.

Conjoined-born twin boys recovering in hospital after being separated

2. It was virtually impossible…until now

Conjoined Brazilian twins have been successfully separated with the aid of virtual reality (VR), after being described by medical experts as one of the most complex surgeries ever achieved. The three-year-old brothers, born with craniopagus, were fused with intertwined brains that shared vital veins and underwent seven surgeries with almost 100 medical staff.

For the first time, surgeons across the globe worked together in the same VR room wearing headsets as they spent months trialling operation techniques with VR projections of the boys before beginning the real procedures to minimise risk.

Hand holding Airbnb logo in front of a city view

3. The nation says a vacation is what the doctor ordered

Airbnb revenue boasts its highest peak in summer as the lodging site reported record-high bookings amid economic slowdown and cost-of-living dilemma. Nearly a whopping 104 million bookings were made on the platform in April through to June this year — Airbnb’s most profitable second quarter to date.

Long-term stays are in strong demand and the fastest-growing type of travel, as the rise in remote working routines, triggered by the pandemic, provides more flexibility for people to travel more often. The home-rental company plan to increase their marketing spend and expand into more countries as a result of their current success.

Sterling pounds and notes

4. It costs to be a loyal customer

Citizens Advice urges broadcast and telecoms watchdog Ofcom to challenge the broadband ‘loyalty penalty’, as “no one should be punished for being loyal in the midst of a cost-of-living crisis”. Some broadband and mobile customers who stay with their provider pay more than new consumers for the same service, with 1 in 7 forking out extra expense, according to Citizens Advice.

It has been estimated that mobile customers lose £83 per year on mobile bills for staying loyal, with 1.5 million paying extra, while switching providers could save broadband users £61 a year, affecting 7 million UK citizens.

Starbucks logo against a brick wall

5. NFT collections for Starbucks coffee drinkers

Global coffee franchise Starbucks will unveil its new web3 rewards program at the Investor Day event next month to attract and retain customers. It will include coffee-themed NFTs that will serve as digital collectibles, and provide customers with access to exclusive perks.

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We write about customer experience, employee experience, design, content & technology to share our knowledge with the wider community.