Friday Five: Netflix hints at password-sharing crackdown

1. Netflix hints at password-sharing crackdown

Netflix has hinted it will crack down on households sharing passwords as it seeks to sign up new members following a sharp fall in subscribers. The number of households using Netflix fell by 200,000 in the first three months of the year as it faced stiff competition from rivals, raised prices and left Russia.

2. New laws to stamp out on fake online reviews

The UK government is issuing new legislation and reforms to help protect consumers as it clamps down on fake reviews, online rip-offs and subscription traps. The reforms will also give the Competition and Markets Authority (CMA) more powers to support consumers and crack down on rogue traders.

3. Energy brands see brand health tumble

With the energy sector facing its most challenging period in decades amid geopolitical crises and inflated prices, Ofgem has added to concerns by cautioning energy firms over “bad practices” and “troubling signs” that some have reacted to the disruption by “allowing levels of customer service to deteriorate”.

4. Prioritise to achieve performance payback

Content is integral to how the customer experience is shaped, and brands will win by creating superior experiences for both their employees and for their target audiences. The foundation of such experiences will be relevant, engaging content optimised for effectiveness by use of data-driven insights and technology.

5. Watching TV in self-driving cars to be allowed

Great news for telly addicts — people using self-driving cars will be allowed to watch television on built-in screens under proposed updates to the Highway Code. The first use of self-driving technology is likely to be when travelling at slow speeds on motorways, such as in congested traffic.

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We write about customer experience, employee experience, design, content & technology to share our knowledge with the wider community.