Friday Five: AI makes assumptions about you

An eye in eye scanner

1. AI makes assumptions about you

UK data privacy watchdog warns organisations against deploying AI-powered emotional analysis systems. The Information Commissioner’s Office (ICO) expresses concerns regarding the use of “immature” biometric technology putting individuals at harm by being prone to systemic bias, inaccuracy, and discrimination.

Biometric data derives from human characteristics — such as facial expressions, heartbeats, and gaze tracking — and is used to gauge moods, inflexions, and overall sentiment. The watchdog alerted that the subpar technology “may not work yet, or indeed ever,” as scientists inform there is no robust link between peoples’ inner emotions and intent. The ICO said they will investigate companies using this technology that fails to act responsibly or pose a risk to vulnerable people.

Hand taking out paper from a fax machine

2. Goodbye Mr. Fax

As technology hurtles forward, the outdated fax machine is heading towards the ash heap of history. Once a staple in British offices, the UK’s communication regulator Ofcom plans to extinguish the universal requirement for fax numbers. Telecom providers BT and KCOM would no longer be required to provide fax services under the universal service obligation (USO).

Contributing to its deep decline are present-day communication technologies, like Wi-Fi, which are more effective for the modern workplace. Ofcom said: “Not only are alternatives to fax machines now more widely available, migration of telephone networks to internet protocol (IP) technology means fax services can no longer be guaranteed to work in the same way.”

Evolv’s AI-powered weapon scanning technology outside large venue

3. Weapons are entering the building

Evolv’s weapon scanning technology has risky limitations, despite claiming its AI scanners can detect all weapons. Designed for venue safety and security, the US-based company’s AI machines have been deployed by public venues in the UK, improving the customer experience by reducing manual checks and preventing long queues.

Man typing on laptop with digital padlock visual motif to symbolise security

4. AI helps beat luxury brand counterfeits

DNA launches a sustainable blockchain-powered technology to help combat luxury brand counterfeiting. The UK blockchain-based start-up creates unique digital passports, which help to prove authenticity and ownership of jewellery, collectables, art, and luxury goods.

Abstract visual of building blocks

5. Composable Architecture: Why businesses need to know about it

How can companies plan for a future that keeps on evolving? One answer is composable architecture. Zone’s Head of Engineering, Paul Kiernan, explores the concept of composable architecture and its importance for businesses looking to set their foundations for the future.

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We write about customer experience, employee experience, design, content & technology to share our knowledge with the wider community.