Zone’s Lead Business Designer, Tripti Gawankar, takes a different view on the collapse of Silicon Valley Bank. She explains why businesses must be customer-centric to avoid mismanagement of crises and minimise their cascading impacts. A lot has been written and analysed about Silicon Valley Bank (SVB) over the last few…

Zone’s Rianna Mitchell handpicks and shares the five best news stories on digital trends, experiences and technologies… 1. Goodbye, Clubcard app Tesco has warned Clubcard holders have only a matter of weeks before the supermarket shuts down the app. The change, impacting millions of shoppers who currently use the popular feature to reduce their…

This year’s International Women’s Day asks us to #EmbraceEquity — we’ve asked six inspirational women from our CX50 list about their experiences, inspirations, and tips they have, as well as what #EmbraceEquity means to them. What is your role, and what does it involve? Rachel Kerrone, Brand & Marketing Director at Starling Bank I’m the Brand & Marketing Director…

Zone’s Mark Sylvester handpicks and shares the five best news stories on digital trends, experiences and technologies… 1. Bots can be the voice of customer service While many of us have been on the end of a frustrating voicebot experience, improvements in the underlying technology mean they could soon lead the charge in customer support. In the past, they…

This International Women’s Day, Urika Rikhi, Senior Account Executive for BMW Group at Zone, takes a look at the obstacles faced by women in the UK’s #automotive industry and how the sector can #EmbraceEquity. Before we take a look into embracing equity in the automotive sector, it’s important to understand…

This International Women’s Day, Joss Anderson, Principal Employee Experience Strategist at Zone, discusses #EmbracingEquity in support of UK women over 50 feeling pressured to leave the workforce. As we celebrate International Women’s Day, women over 50 in the UK are leaving the workforce at higher rates than their male counterparts…

Zone’s Rianna Mitchell handpicks and shares the five best news stories on digital trends, experiences and technologies… 1. Flawless fitting with Savage X Fenty Rihanna’s Savage X Fenty has partnered with start-up FIT:MATCH to launch a new iteration of Fit Xperience, an in-store digital fitting room tool. Using Intel RealSense and OpenVINO technology, the AR-powered device scans…

Zone’s Technical Director, Mika Tasich, takes a deep dive into the definition of the Metaverse and what it means for the future. This past year was dominated by the notion of Metaverse — a magic, transformative technology that will change the world. To put all my cards on the table…

Zone’s Rianna Mitchell handpicks and shares the five best news stories on digital trends, experiences and technologies… 1. Robots will takeover household chores Research from the University of Oxford found that robots will do almost 40% of domestic chores by 2033. Around four in ten hours is currently devoted to chores like laundry and cleaning, and…