We write about customer experience, employee experience, design, content & technology to share our knowledge with the wider community.

Zone’s Ross Basham handpicks and shares the five best new stories on digital trends, experiences and technologies…

1. Microsoft issues fix for Y2K22 email bug

Microsoft has issued a fix for a programming flaw which saw some customers’ Exchange servers stop processing emails just as the clock struck midnight on New Year’s Eve. …

We recently hosted a webinar titled ‘Enhancing EX: Why employee experience makes business sense’, where a panel of industry leaders discussed how an enhanced employee experience directly impacts your customer experience, and why this benefits businesses in the long run.

“Everyone talks about building a relationship with your customer. I…


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