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We write about customer experience, employee experience, design, content & technology to share our knowledge with the wider community.

Zone’s Ross Basham handpicks and shares the five best new stories on digital trends, experiences and technologies…

1. Malfunctioning NHS Covid app causes delays

Travellers were blocked from boarding flights and ferries for trips abroad after a four-hour outage of England’s NHS app on Wednesday left people unable to access a Covid pass to prove their vaccine…


Zone’s Ross Basham handpicks and shares the five best new stories on digital trends, experiences and technologies…

1. Waze asks users to help track fuel stocks

Traffic app Waze is asking users to tell it which petrol stations have fuel available, amid the UK’s shortage of petrol at the pump. Users of the app are receiving push notifications asking…


Zone’s marketing executive, Martha Green, reports back from our eighth Book Club as she examines female empowerment and toxic gender marketing…

In 2014 Pantene told women all over the world to stop apologising in an ad that said: “Don’t be sorry, be strong and shine.” While this all sounds like…


Zone’s Ross Basham handpicks and shares the five best new stories on digital trends, experiences and technologies…

1. Microsoft accounts now fully passwordless

Microsoft now lets you remove passwords from Microsoft accounts to embrace a passwordless future. …


Zone’s Ross Basham handpicks and shares the five best new stories on digital trends, experiences and technologies…

1. UK urges G7 to tackle online cookie pop-ups

The UK’s information commissioner is to ask the G7 to join forces against cookie pop-ups online. Elizabeth Denham will meet with her counterparts in the G7 nations on Tuesday, when each country will…


Zone’s Ross Basham handpicks and shares the five best new stories on digital trends, experiences and technologies…

1. China limits kids’ online gaming to one hour

China’s video game regulator has said online gamers under 18 will only be allowed to play for an hour on Fridays, weekends and holidays.


Zone delivery manager Charlie Booth gives tips and tricks on how to engage your audience …

Presentations are powerful and efficient methods of addressing an audience, from showcasing projects to winning sales deals. Developing high-calibre, engaging presentation skills is an essential part of the professional world.

Recently I presented ‘Impact…


Zone’s business design lead Amanda Forman shares her thoughts on ambient learning…

Whether it’s from our bosses or our parents, we have all experienced what I like to call ‘ambient learning’ — a form of picking up on things by observation (both passive and active). For example…

  • The five-minute phone…


Zone’s Ross Basham handpicks and shares the five best new stories on digital trends, experiences and technologies…

1. Twitter tests ‘misleading’ post report button

Twitter is introducing a way to report posts as “misleading” for the first time. Many of the large social media networks have been accused of not doing enough to fight the spread of…


Our senior content designer Turi Henderson-Palmer, the founder of Zone’s Designers Book Club, explains how our colleagues’ love of design has blossomed across Cognizant Digital Experience…

Let me start by saying that ‘Designers Book Club’ is a misnomer — it’s not just books, and it’s not just for designers. It…

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